Shop Policies
HANDMADE TO ORDER
Every piece is made by hand in our studio after you place your order — nothing is picked off a shelf. Orders usually take about 5 business days to make before they ship, and production time increases during sales and holidays. Because each piece is made individually, no two are exactly the same, and pearls, gems, crystals and stones are natural materials that vary from the photographs.
CANCELLING OR CHANGING AN ORDER
We hold all orders for 24 hours before putting them into production. Because every item is made by hand, to order, we do not allow order changes or cancellations after 24 hours. Email us at [email protected] within that window.
RETURNS
Frizza Designs Jewelry does not accept returns. We offer exchanges or store credit for non-customized items. Custom-made and personalized pieces cannot be returned or exchanged.
Contact us right away with any concerns, because we want you to be absolutely satisfied with your piece! Non-custom, unworn, undamaged pieces must be exchanged within 14 days of receipt (based on the USPS timestamp date received).
EXCHANGES
All exchanges require pre-authorization. You will be charged a $10 restocking fee and you are responsible for any shipping fees. Please email [email protected] with your order information and you will be supplied with an Exchange Authorization Form. Exchanges may take up to 10 business days to process from the date of receipt at the studio.
Rings can be exchanged for a different size for the same $10 restocking fee, plus shipping. With stacking rings we advise keeping the piece to gift and reordering the right size, as the fees to exchange sometimes equal the cost of the ring.
Chains can be exchanged for a different length. You are responsible for any shipping costs and may be subject to a $10 re-working fee, as well as an additional chain length fee.
STORE CREDIT
If you are not satisfied with an item and do not know what to get next, we are more than happy to keep credit on file. Follow the exchange instructions above and ask for store credit. Email us at [email protected] to redeem your credit when you are ready to order.
IF SOMETHING IS WRONG WITH YOUR ORDER
If we made a mistake on your order, we are happy to fix or remake your items. Please reach out to us at [email protected] and we will take care of you.
Every piece carries a 30 day warranty for chain or clasp defects. Email us right away if you are having issues with a broken chain or a faulty clasp so we can resolve it. If your necklace breaks after the 30 day time frame, contact us and we will work with you on a replacement chain.
SHIPPING
Orders ship by USPS First Class mail by default, which varies between 3-5 business days in transit, and are dispatched once production is finished. We strongly suggest selecting Priority/Insured Shipping. Frizza Designs is not liable for any lost or stolen packages during transit, and it is the customer's responsibility to contact the post office if a package goes missing or arrives damaged. Full details are on our Shipping page.
Any questions, email us at [email protected] or [email protected], or call +1 (954) 254-6025.
